This position is vital in the health care delivery system. This is traditionally the patient’s first clinical point of contact so patient relationship, management of patient care, management of patient information, team communication, and demonstration of conduct and activities using patient centered medical home principles, policies and procedures is critical. Supports the vision and the mission of the Clinic at all times.
Patient relationship: Will greet and welcome the patient in a pleasant, respectful, culturally and linguistically appropriate manner. Assure all patient questions are answered in a positive and cordial manner. Assures the patient has a clear understanding of all communications. Communicates patient’s problem/complaint to the provider. Reinforces to the patients the importance of keeping appointments or communicating changes in their appointments. Asks the required questions for a proper assessment.
Management of patients care: Prepares patients for examination and treatment. Takes patient’s history and vital signs. Prepares examination and treatment rooms with necessary equipment and supplies. Gives injections that are in their scope of practice. Assists with refills, reviews all patient medications as per protocols. Initiates notes for the nurse on call or others to alert information regarding a patient. Assists the providers as requested. May collect and process biological specimens for analysis and other lab tests. Assists with scheduling tests or treatments as requested.
Manages patient information: Takes and documents patient’s history and vital signs. Performs pre-visit chart reviews for required health indicators, vaccines, labs, etc. Reviews chart under the direction of provider and obtains and places report results in charts. Makes list of anticipated needs for patients (vaccines, labs,etc.) Assures the patient information and records is completed timely and is current. Adheres to all HIPAA regulations in and outside of the Clinic. Communicates patient information as requested to enhance patient services.
Team communication: Actively participates in team huddles to assure maximum appointments, gaps in the day, and works on same day access. Meets with the team to ensure that the provider’s productivity and schedule is reviewed and populated throughout the day. Helps in the orientation of new employees or students. Works with unit team members as well as other clinic personnel to ensure a smooth patient flow. Communicates specific patient needs and/or population management information.
Demonstration of safe and professional conduct: Maintains a friendly and safe environment for self and others. Response to emergency situations as per training. Refrains from texting and speaking on the cell phone while on duty. Refrains from informal communication with patients and others. Fully participates in the performance improvement and follows all the Clinic policies and procedures. Attends work on a regular and predictable schedule in accordance with Clinic leave policy and performs other duties as assigned. Submits required documentation in a timely manner (credentialing requirements, license renewals, certifications, CNE attendance, etc.).
High School Diploma or GED. Graduate of an accredited Medical Assistant program. Minimum of 1 year medical assistant work experience in a hospital or medical clinic setting. Current certification as a registered or certified medical assistant required. Must be computer literate. Must be current with BLS/CPR. Bilingual (English/Spanish) required.